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Apple is preparing a software update for the iPhone 18 Pro and iPhone 18 Pro Max after users reported freezes and random reboots following failed Face ID scans. The company has already released watchOS 27.0.1 for the Apple Watch Series 12 and Apple Watch Ultra 4, where users have also reported unexpected restarts.
What iPhone users are seeing
According to a report cited by Lifehacker from 9to5Mac, some iPhone 18 Pro users encounter the problem when Face ID fails. The phone can become unresponsive even while showing the option to try Face ID again, then restart after several moments. Reports from users indicate the issue is affecting more than an isolated device, although the source does not provide a confirmed count.
Apple Watch symptoms differ
The Apple Watch Series 12 and Ultra 4 have reportedly been rebooting without one consistent trigger. Restarts have occurred during workouts, while using Siri AI and in Maps. Some analyses have pointed to the Neural Engine, but Apple has not confirmed the exact cause of the Watch problem.
The available fix
Apple released watchOS 27.0.1 on Wednesday exclusively for Series 12 and Ultra 4, saying the update should stop the random reboots. That release is the only current fix described in the report; the iPhone models do not yet have an equivalent update.
What iPhone owners should expect
Apple confirmed to 9to5Mac that an iPhone fix is in development, but it has not provided an exact release time. Lifehacker expects it may use a version number similar to iOS 27.0.1, though that name is not confirmed. Apple Store employees have replaced some affected iPhones, but the report says owners whose only problem is random rebooting may be able to address it through the forthcoming software update instead.
Source: If Your iPhone 18 Pro Is Randomly Rebooting, There's a Fix Coming
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